Trengo manages messages — Onevyu closes deals from WhatsApp DMs If you sell high-touch services through WhatsApp and Instagram, you need a sales CRM — not a customer service ticket queue. The problem Trengo excels at team support inboxes but lacks sales pipeline depth No in-chat proposals or branded invoice builder for service businesses Per-seat pricing adds up without revenue tools for freelancers How Onevyu helps DM-first CRM: pipeline, lead scoring, and follow-up sequences Proposals and invoices tied to the WhatsApp thread AI-drafted replies you approve — human-led sales, not ticket macros Built for coaches, consultants, and agencies closing in DMs When Trengo is the right tool Trengo shines when multiple agents handle high message volume, need assignments, and measure support quality. If your team answers FAQs and routes tickets, Trengo is a solid shared inbox. Onevyu is the Trengo alternative when WhatsApp and Instagram are your sales floor — you personally qualify leads, send proposals, invoice clients, and need pipeline structure without a support desk mindset. Onevyu vs Trengo FeatureOnevyuTrengo Primary use caseDM sales & client opsTeam support inbox CRM pipelineFull stages + lead scoringBasic / ticket-oriented Proposals & invoicingBuilt inNot included WhatsApp + Instagram + FacebookUnified sales inboxMulti-channel support Best forCoaches, consultants, freelancersCS teams & SMB support Common questions Is Onevyu a Trengo replacement for customer support teams?Onevyu is optimized for service businesses selling through DMs — proposals, invoicing, and pipeline. Trengo fits high-volume support teams with CSAT workflows. Choose based on whether you are closing deals or handling tickets. Does Onevyu support WhatsApp like Trengo?Yes. Both connect WhatsApp Business. Onevyu adds CRM pipeline, proposals, invoices, and financial summaries on the same client record — the layer Trengo does not include for sales-led workflows.