Every WhatsApp, Instagram, and Facebook DM with full client context
You answered on Instagram, followed up on WhatsApp, and promised a proposal over email — then spent twenty minutes finding where the conversation left off.
What it does
The Onevyu unified inbox merges WhatsApp Business, Instagram Business, and Facebook Page Messenger threads into one timeline per person — with that person's pipeline stage, proposals, and invoices on the same record.
Onevyu's unified inbox is the product module where Conversation CRM comes to life: three tabs (New messages, Leads, Clients) with merged threads on every record. Reply on the channel they used, convert to a lead without losing context, and keep billing beside the chat. For the category definition, see What is a Conversation CRM?
How it works
- Connect channels — WhatsApp Business, Instagram Business linked to a Facebook Page, and Page Messenger authorise through official Meta OAuth in Connections.
- Threads merge by person — someone who DMs on Instagram and later messages WhatsApp stays one client record instead of two strangers.
- Work the three tabs — New messages holds unclaimed inquiries, Leads holds live deals with stage and next step, Clients holds paying work with delivery and billing.
- Reply and keep the record — send on the channel they used (or Reply in mail for email); proposals, invoices, and follow-ups stay attached to that thread.
What you get
- New messages, Leads, and Clients tabs — each with full threads
- Merged Instagram, WhatsApp, and Facebook timeline per person
- Convert a DM to a lead or client without losing the conversation
- Send via the channel they messaged on; Reply in mail for email
- Proposals and invoices on the same record as the thread
Outcome
From first DM to paying client — without losing the thread. One place from first DM to paying client — no tab chaos.
Common questions
Does the unified inbox work with personal WhatsApp?
No. Onevyu uses official Meta APIs, so it needs WhatsApp Business, an Instagram Business or Creator account linked to a Facebook Page, and admin access to that Page. Lead capture forms work before any Meta channel is connected.
What happens when the same person messages on two channels?
Both threads sit on one client record, so you read the history in order instead of guessing which app held the last message. You choose which channel the reply goes out on.
Is this a shared inbox or a CRM?
It is a CRM you work from an inbox. A shared inbox sorts messages; these threads sit on records that also carry pipeline stage, proposals, invoices, and follow-up dates, so you can see which deal is stalling.
Keep reading
- WhatsApp CRM
- Instagram CRM
- One inbox for every channel your clients use
- What Is a Conversation CRM? (And Why Inbox + CRM Apart Fails)
Part of Onevyu Conversation CRM for coaches and consultants who close in WhatsApp and Instagram DMs. From $49/mo (₹1,799 in India); 5-day free trial.