Privacy Policy

This Privacy Policy governs how Onevyu (onevyu.com) collects, uses, stores, discloses, and protects personal information when you use the Conversation CRM platform. Onevyu processes personal data in accordance with applicable law, including India's Digital Personal Data Protection Act, 2023.

What this policy covers

• Information you provide — name, email, phone, business details and Tax ID / GST number, billing information handled by third-party processors, account credentials, and correspondence.
• Information collected automatically — IP address, device and browser identifiers, usage and navigation data, logs and error reports, cookies, and country-level location derived from IP.
• Messaging data — when you connect WhatsApp Business, Instagram Business, or a Facebook Page through official Meta OAuth, conversation content flows into your workspace. Onevyu does not sell client conversations or Meta message content for third-party advertising.
• Your rights — access, correction, and deletion requests, plus a named Grievance Officer, are covered in the sections below.

Sections of this policy

1. Introduction
2. Information We Collect
3. How We Use Your Information
4. Information Sharing and Disclosure
5. Cross-Border Data Transfers
6. Data Security
7. Artificial Intelligence and Automated Processing
8. 5B. Data Ownership and Derived Insights
9. 5C. Data Controller and Processor Roles
10. Data Retention
11. Your Rights
12. Grievance Officer
13. Cookies and Tracking Technologies
14. Third-Party Links and Services
15. Children's Privacy
16. User Data Responsibility
17. Payment Information
18. Account Control and Termination
19. User Indemnification
20. Governing Law and Dispute Resolution
21. Limitation of Liability
22. Changes to This Privacy Policy
23. Contact Us

Contact

Privacy questions, data requests, and grievances: support@onevyu.com. Related documents: Terms of Service and Security practices.